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It Help Desk: Your Blueprint to Service Success, Mastering User Support & Troubleshooting Like a Genius

AUTHOR James, S.
PUBLISHER Createspace Independent Publishing Platform (12/15/2016)
PRODUCT TYPE Paperback (Paperback)

Description
Your Complete Guide To The IT Help DeskYour Blueprint To Service Success, Mastering User Support & Troubleshooting Like A GeniusAre You Ready To Learn All About Working An IT Help Desk? If So You've Come To The Right Place...Here's A Preview Of What This Book Contains...
  • An Explanation Of What The IT Help Desk Actually Is
  • How To Improve Communication Skills Like A Pro
  • Handling Difficult Calls & Situations The Right Way (Must Read )
  • Best Words & Best Practices For The IT Help Desk
  • The Six Step Problem Solving Model You NEED To Implement
  • Computer Troubleshooting From The Very Basics
  • No Video? Here's What To Do...
  • Troubleshooting No POST No Boot Issues
  • How To Troubleshoot A Freezing Computer Correctly
  • The Downlow On Disk Errors
  • Keyboard And Mouse Issues
  • Your Customer Support Tools
  • And Much, Much More
Order Your Copy Now And Get Started Now
Show More
Product Format
Product Details
ISBN-13: 9781541026032
ISBN-10: 1541026039
Binding: Paperback or Softback (Trade Paperback (Us))
Content Language: English
More Product Details
Page Count: 78
Carton Quantity: 104
Product Dimensions: 5.00 x 0.16 x 7.99 inches
Weight: 0.19 pound(s)
Country of Origin: US
Subject Information
BISAC Categories
Computers | Hardware - Personal Computers - PCs
Descriptions, Reviews, Etc.
publisher marketing
Your Complete Guide To The IT Help DeskYour Blueprint To Service Success, Mastering User Support & Troubleshooting Like A GeniusAre You Ready To Learn All About Working An IT Help Desk? If So You've Come To The Right Place...Here's A Preview Of What This Book Contains...
  • An Explanation Of What The IT Help Desk Actually Is
  • How To Improve Communication Skills Like A Pro
  • Handling Difficult Calls & Situations The Right Way (Must Read )
  • Best Words & Best Practices For The IT Help Desk
  • The Six Step Problem Solving Model You NEED To Implement
  • Computer Troubleshooting From The Very Basics
  • No Video? Here's What To Do...
  • Troubleshooting No POST No Boot Issues
  • How To Troubleshoot A Freezing Computer Correctly
  • The Downlow On Disk Errors
  • Keyboard And Mouse Issues
  • Your Customer Support Tools
  • And Much, Much More
Order Your Copy Now And Get Started Now
Show More
List Price $9.99
Your Price  $9.49
Paperback