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It Help Desk: Your Blueprint to Service Success, Mastering User Support & Troubleshooting Like a Genius
| AUTHOR | James, S. |
| PUBLISHER | Createspace Independent Publishing Platform (12/15/2016) |
| PRODUCT TYPE | Paperback (Paperback) |
Description
Your Complete Guide To The IT Help DeskYour Blueprint To Service Success, Mastering User Support & Troubleshooting Like A GeniusAre You Ready To Learn All About Working An IT Help Desk? If So You've Come To The Right Place...Here's A Preview Of What This Book Contains...
- An Explanation Of What The IT Help Desk Actually Is
- How To Improve Communication Skills Like A Pro
- Handling Difficult Calls & Situations The Right Way (Must Read )
- Best Words & Best Practices For The IT Help Desk
- The Six Step Problem Solving Model You NEED To Implement
- Computer Troubleshooting From The Very Basics
- No Video? Here's What To Do...
- Troubleshooting No POST No Boot Issues
- How To Troubleshoot A Freezing Computer Correctly
- The Downlow On Disk Errors
- Keyboard And Mouse Issues
- Your Customer Support Tools
- And Much, Much More
Show More
Product Format
Product Details
ISBN-13:
9781541026032
ISBN-10:
1541026039
Binding:
Paperback or Softback (Trade Paperback (Us))
Content Language:
English
More Product Details
Page Count:
78
Carton Quantity:
104
Product Dimensions:
5.00 x 0.16 x 7.99 inches
Weight:
0.19 pound(s)
Country of Origin:
US
Subject Information
BISAC Categories
Computers | Hardware - Personal Computers - PCs
Descriptions, Reviews, Etc.
publisher marketing
Your Complete Guide To The IT Help DeskYour Blueprint To Service Success, Mastering User Support & Troubleshooting Like A GeniusAre You Ready To Learn All About Working An IT Help Desk? If So You've Come To The Right Place...Here's A Preview Of What This Book Contains...
- An Explanation Of What The IT Help Desk Actually Is
- How To Improve Communication Skills Like A Pro
- Handling Difficult Calls & Situations The Right Way (Must Read )
- Best Words & Best Practices For The IT Help Desk
- The Six Step Problem Solving Model You NEED To Implement
- Computer Troubleshooting From The Very Basics
- No Video? Here's What To Do...
- Troubleshooting No POST No Boot Issues
- How To Troubleshoot A Freezing Computer Correctly
- The Downlow On Disk Errors
- Keyboard And Mouse Issues
- Your Customer Support Tools
- And Much, Much More
Show More