The Fine Art of the Big Talk: How to Win Clients, Deliver Great Presentations, and Solve Conflicts at Work
| AUTHOR | Fine, Debra |
| PUBLISHER | Hachette Books (01/01/2008) |
| PRODUCT TYPE | Hardcover (Hardcover) |
Description
We all know what it's like to put off an important conversation at work -- whether asking for a raise or promotion, or telling an employee that there's a problem with his or her performance. Now Debra Fine, conversation and communication guru, shows us how to come out on top of those dreaded office chats -- and how to achieve what we want in each situation. Debra includes specific advice on exactly what to say, when to say it, and what body language to use to achieve the desired results. Learn how to:
- Become skilled at the art of quiet negotiation
- Determine your "sales" message
- Keep meetings on track and stick to an agenda
- Analyze what your body language conveys (often it's not what you think!)
- Overcome public-speaking fears
- Offer feedback to employees and bosses alike in a constructive, productive way
- Reduce conflict in the office and with customers and clients
- Fire someone or deny someone an expected promotion
- Inform that longtime supplier that his products haven't met with quality standards lately, and tell that major customer that her shipment is going to be late
- Master e-mail and voice messaging etiquette, and make a positive impression every time
- And much more.
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Product Format
Product Details
ISBN-13:
9781401302344
ISBN-10:
1401302343
Binding:
Hardback or Cased Book (Sewn)
Content Language:
English
More Product Details
Page Count:
256
Carton Quantity:
22
Product Dimensions:
5.70 x 0.90 x 8.60 inches
Weight:
1.00 pound(s)
Feature Codes:
Price on Product - Canadian,
Dust Cover,
Price on Product,
Table of Contents
Country of Origin:
US
Subject Information
BISAC Categories
Business & Economics | Business Communication - General
Business & Economics | Conflict Resolution
Business & Economics | Reference - General
Grade Level:
College Freshman
- 12th Grade
Dewey Decimal:
658.45
Library of Congress Control Number:
2009289671
Descriptions, Reviews, Etc.
publisher marketing
We all know what it's like to put off an important conversation at work -- whether asking for a raise or promotion, or telling an employee that there's a problem with his or her performance. Now Debra Fine, conversation and communication guru, shows us how to come out on top of those dreaded office chats -- and how to achieve what we want in each situation. Debra includes specific advice on exactly what to say, when to say it, and what body language to use to achieve the desired results. Learn how to:
- Become skilled at the art of quiet negotiation
- Determine your "sales" message
- Keep meetings on track and stick to an agenda
- Analyze what your body language conveys (often it's not what you think!)
- Overcome public-speaking fears
- Offer feedback to employees and bosses alike in a constructive, productive way
- Reduce conflict in the office and with customers and clients
- Fire someone or deny someone an expected promotion
- Inform that longtime supplier that his products haven't met with quality standards lately, and tell that major customer that her shipment is going to be late
- Master e-mail and voice messaging etiquette, and make a positive impression every time
- And much more.
Show More
Author:
Fine, Debra
Bestselling author, keynote speaker and internationally recognized communication expert began her career as an engineer. She is the author of the bestselling books The Fine Art of Small Talk: How to Start a Conversation, Keep It Going, Build Networking Skills--and Leave a Positive Impression and The Fine Art of the Big Talk How to Win Clients, Deliver Great Presentations, and Solve Conflicts at Work both translated and published around the globe.
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