What does it take to implement an operational change in an organization? This seminal treatise is the work of a retired aerospace executive who examined the efforts of several aerospace companies or major divisions thereof that attempted to improve operational performance and productivity. What are the takeaways? - The work captures the results of the author's research in a unique six step model that identifies the key elements to successfully implement a change. - The six-step model was tested extensively and proven to be accurate and viable in many organizations, associations and groups other than aerospace. Who will benefit from this work? - Business world -o leaders in the for-profit and non-profit sectors charged with improving operations in their organizations. - Academic environment - o facilitators of undergraduate and graduate-level business courses looking for a tool to provide their students with as they engage the work world. - The community at large- o persons in responsible positions desiring to improve their groups functionality and provide better products and customer service.