Four million administrative professionals now answer to four million-plus bosses--all hammering their support staff with questions, requests, projects, and deadlines.

Don't let pressure get in the way of delivering excellent results. With this authoritative answer book you can nail every task, from backing up files to setting up spreadsheets to crafting communications. You'll find pointers, advice, and complete instructions on how to do anything that anyone asks:

Manage the phones *Pick the best mail service * Coordinate meetings * Secure company data * Locate useful business apps * Navigate Windows 8 or Mac OS X * Organize emails and files * Conduct web research * Set up Wi-Fi in your office *Troubleshoot computer problems * Create graphs and charts * Upgrade your Word and Excel skills * Share files online * Handle web conferencing * Prepare presentations * Write business letters * Edit company publications * Decipher legal documents * Use basic business math * And much more.

Extensive updates give you the latest on mobile computing, software upgrades, web conferencing, Google applications, troubleshooting, and more--tools that can simplify your life when you know how to use them.

In today's busy offices, administrative jobs are demanding and constantly changing. This trusted resource will help you blend technical expertise with tried-and-true administrative skills--and deliver the value your employer will reward.

Does nonstop juggling define your working life? Travel arranger, meeting planner, tech troubleshooter, business writer, PowerPoint expert, and more--today's administrative professionals wear multiple hats for many bosses.

Nobody knows how to do it all. Instead, they turn to the acclaimed Administrative Assistant's and Secretary's Handbook for reliable answers to every question. Quick overviews and clear directions break down big projects and confusing tasks into manageable steps--and successful outcomes.

Need a refresher on how to manage email lists? Tips for when to use Word versus Publisher? A pointer on templates or a crash course on punctuation? Or directions for selecting the right firewall? You'll find them in these 500-plus pages of practical, authoritative information.

PLUS: 4 new and 17 revised chapters keep you up to date on using technology to maximize your speed and effectiveness. You'll get the latest on Windows 8, Microsoft Office 2013, Apple OS, mobile computing and smartphones, computer networking, data security, Google Drive, Google Docs, Microsoft web applications, and more.

From high-tech tools to traditional skills, you'll find expert information from a team of multitasking pros on how to: Screen calls tactfully * Encode business mailers for savings * Book no-headache travel * Schedule meetings across platforms and time zones * Organize computer files for quick retrieval * Integrate a tablet into your repertoire * Use Windows shortcuts or Mac keyboard commands * Send attachments too big for email * Fix plug-ins that fail * Pinpoint information with targeted searches * Fend off computer viruses * Turn documents into PDF files * Take your Word skills to power-user levels * Add effects to PowerPoint presentations * Insert clip art, tables, or graphs to any file * Organize data into spreadsheets * Use styles and templates in Microsoft Publisher * Share Google documents and calendars * Write professional letters and reports * Tailor legal forms and contracts * Avoid embarrassing grammar mistakes * Strip clichs from your writing * Get a handle on commas and hyphens * Learn bookkeeping and accounting basics * And many more skills that will boost your effectiveness and take your career to the next level.

James Stroman has worked as an executive assistant to an army general, a governor, a university president, and the owner of the Dallas Cowboys football team.

Kevin Wilson is vice president of Videologies, Inc., a company that specializes in training administrative professionals in Fortune 500 companies.

Jennifer Wauson is president of Videologies, Inc., where she has produced award-winning multimedia training programs for companies such as IBM, Sony, Chevron, and Verizon.

Wilson and Wauson coauthored The AMA Handbook of Business Writing and The AMA Handbook of Business Documents.