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Be Our Guest (Revised and Updated Edition): Perfecting the Art of Customer Service

AUTHOR Disney Institute, The
PUBLISHER Disney Editions (11/08/2011)
PRODUCT TYPE Hardcover (Hardcover)

Description
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service.
Disney Institute specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last twenty-five years, thousands of professionals from more than thirty-five countries and more than forty industries have attended business programs at Disney Institute and learned how to adapt the Disney approach for their own organizations. Be Our Guest highlights the successes many of these companies have achieved, plus the key processes and best practices that have made Disney a trusted and revered brand around the world for more than eighty-five years.
Want more insight on The Walt Disney Company, its founder, and its driving creative forces? Explore these behind-the-scenes stories from Disney Editions:
  • Travels with Figment: On the Road in Search of Disney Dreams (By Disney Legend Marty Sklar)
  • One Little Spark Mickey's Ten Commandments and The Road to Imagineering (By Disney Legend Marty Sklar)
  • Magic Journey: My Fantastical Walt Disney Imagineering Career (By Kevin Rafferty)
  • Travels with Walt Disney: A Photographic Voyage Around the World (By Jeff Kurtti)
  • Eat Like Walt: The Wonderful World of Disney Food (By Marcy Carriker Smothers)
  • Walt Disney: An American Original (By Bob Thomas)
  • Disney A to Z: The Official Encyclopedia, Fifth Edition (By Disney Legend Dave Smith)
  • Disney Facts Revealed: Answers to Fans' Curious Questions (By Disney Legend Dave Smith)
  • Disney Trivia from the Vault: Secrets Revealed and Questions Answered (By Disney Legend Dave Smith)
  • My Pride: Mastering Life's Daily Performance from Broadway's Record-Breaking Lion King (By Alton Fitzgerald White)
Show More
Product Format
Product Details
ISBN-13: 9781423145844
ISBN-10: 1423145844
Binding: Hardback or Cased Book (Sewn)
Content Language: English
More Product Details
Page Count: 224
Carton Quantity: 20
Product Dimensions: 6.10 x 0.90 x 9.10 inches
Weight: 1.00 pound(s)
Feature Codes: Bibliography, Index, Price on Product, Illustrated
Country of Origin: US
Subject Information
BISAC Categories
Business & Economics | Customer Relations
Business & Economics | Industries - Hospitality, Travel & Tourism
Business & Economics | Management - General
Dewey Decimal: 791.068
Library of Congress Control Number: 2011023545
Descriptions, Reviews, Etc.
annotation
Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. "Be Our Guest" highlights the key processes and best practices that have made Disney a trusted and revered brand around the world for more than 85 years.
Show More
publisher marketing
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service.
Disney Institute specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last twenty-five years, thousands of professionals from more than thirty-five countries and more than forty industries have attended business programs at Disney Institute and learned how to adapt the Disney approach for their own organizations. Be Our Guest highlights the successes many of these companies have achieved, plus the key processes and best practices that have made Disney a trusted and revered brand around the world for more than eighty-five years.
Want more insight on The Walt Disney Company, its founder, and its driving creative forces? Explore these behind-the-scenes stories from Disney Editions:
  • Travels with Figment: On the Road in Search of Disney Dreams (By Disney Legend Marty Sklar)
  • One Little Spark Mickey's Ten Commandments and The Road to Imagineering (By Disney Legend Marty Sklar)
  • Magic Journey: My Fantastical Walt Disney Imagineering Career (By Kevin Rafferty)
  • Travels with Walt Disney: A Photographic Voyage Around the World (By Jeff Kurtti)
  • Eat Like Walt: The Wonderful World of Disney Food (By Marcy Carriker Smothers)
  • Walt Disney: An American Original (By Bob Thomas)
  • Disney A to Z: The Official Encyclopedia, Fifth Edition (By Disney Legend Dave Smith)
  • Disney Facts Revealed: Answers to Fans' Curious Questions (By Disney Legend Dave Smith)
  • Disney Trivia from the Vault: Secrets Revealed and Questions Answered (By Disney Legend Dave Smith)
  • My Pride: Mastering Life's Daily Performance from Broadway's Record-Breaking Lion King (By Alton Fitzgerald White)
Show More
List Price $24.99
Your Price  $17.24
Hardcover