CompleteBook.com Offers

Ideal staff
Experienced, diversified, attuned to automation, always on the job for extended daily hours, courteously answering their direct phones, and able to correspond in foreign languages. We are a cohesive team with over 95 years' knowledge of library sciences, software and media among our customer service staff, alone.

Unparalleled selection and subject expertise
Completebook.com specializes in every field of study: science, technology, health, research, government, computer science, and business in addition to general and reference titles. Our comprehensive research collection includes online and CD-ROM reference tools, historical files on over 45,000 publishers, with librarians on board to assist customers and staff with research. Completebook.com maintains a comprehensive database of names, phone, fax, and email numbers, and contact points for commercial, government, and personal publishers. Our credit and ability to prepay publishers is second-to-none.

And, our business is highly sought after by publishing companies and software manufacturers since we have just about a ZERO return rate on our inventory. Most larger, better-known competitors return up to one-third of all their titles.

Subscriptions in all forms of media are accepted: newspapers, loose-leaf services, annuals, single issues, memberships, microfilm, videocassette and CD-ROM. Deadlines are met for placing orders, invoicing, submitting claims, and producing reports. Rush orders are processed and delivered without delay.

Clear and concise documentation
Complete "paper trail" for those customers who need that extra measure of auditing.

Advanced technology at your fingertips
CompleteBook.com has adopted all national standards for ordering and electronic claiming. ANSI, EDI, INTERNET, fax and phone orders are accepted. We use the highest level of automation accepted by publishers. Interfaces are established with library systems such as Galaxy and DataTrek. MARC serial records available.

True customer service
Completebook.com focuses on "Complete Customer Service." Completebook.com is a unique combination of purchasing agents and librarians. We have the research tools and personnel to locate any publication, and the procurement expertise in this field to expedite delivery at the greatest possible savings to our clients. Our goal is to exceed our clients' expectations in terms of speed while offering the lowest possible prices.

Service representative policy
A Service Representative is assigned to every corporate account. In addition, each account is assigned a "back-up" representative. All your service needs can be handled by calling a single phone number; 800-986-1775. Our phones are answered by full-time employees. Completebook.com -while providing some of the most advanced technology in the book and media business on the planet-does not use phone mail during regular business hours.